Application Privacy Policy

Introduction1. Purpose of this privacy policy2. Information we collect3. How do we use your information4. Disclosure of your personal information5. Other data shared with third-party tools6. Third-party links7. Data security8. Data retention9. Handling requests from authorities and other stakeholders

Introduction

This privacy policy was last updated on 24.04.2025

.Metrics respects your privacy and is committed to protecting your information. This privacy policy will inform you as to how we look after your information when you visit our software application (collectively our “Services”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Purpose of this privacy policy

This privacy policy aims to give you information on how .Metrics collects, uses, discloses, transfers, stores and processes your information when you use our Services, including any data you may provide through your use of our Services.

Our services are not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing information about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them.

.Metrics is responsible for your information (collectively referred to as “we”, “us” or “our” in this privacy policy).

2. Information we collect

Account Registration:

If you register to our Services through our website, or through a separate subscription agreement with us, then as part of such registration we will ask you to provide certain personal data, including your name, your company name, your email address and password.

General Data:

The use of our services will automatically create information that will be collected. For example, when you use our Services, your geographic location, how you use the Services, information about the type of device you use, date/time stamps for your visit, your unique device identifier, your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. This information is generally used to help us deliver the most relevant information to you and administer and improve the Services.

Analytics:

We use analytics services, specifically Google Analytics, Hotjar and Sentry, to help analyze how users use the Services. Analytics services use Cookies to collect information such as how often users visit the Site and we use the information to improve our Services. The analytics services’ ability to use and share information collected by them is restricted by their terms of use and privacy policy, which you should refer to for more information about how these entities use this information.

Cookies:

“Cookies” are small pieces of information (text files) that a website sends to your computer’s hard drive while you are viewing the website. These text files can be used by websites to make a user’s experience more efficient.

The law states that we can store these cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

To that end, our Services uses different types of cookies. Some cookies are placed by third party services that appear on our Services. We and some third parties may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Services and to market the Services or other products.

3. How do we use your information

To provide our Services and related support, process transactions, manage your account and respond to your requests.

We might use your information to the extent the law allows us to. Most commonly, we will use your information in the following circumstances:

Where it is necessary for our legitimate interests (or those of a third party) and your interests, and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Where we need to contact you for support related or similar services.

4. Disclosure of your personal information

Your information will only be disclosed to persons within .Metrics and third parties in accordance with the terms of this privacy policy.

.Metrics may transfer your information to another company if it restructures its business.

.Metrics may transfer your information to a third party if the operator of the Services changes, or if there is a sale of all or any part of its business or its assets. In the event of any of these transfers occurring, the party who acquires the data will assume the rights and obligations described in this privacy policy.

.Metrics may engage the services of third party service providers and suppliers for certain activities including, but not limited to, processing your information and providing technical support to our Services.

.Metrics will take steps to ensure that arrangements with third party service providers protect your privacy by ensuring that these third parties comply strictly with instructions when they are processing your information.

We require all third parties to respect the security of your information and to treat it in accordance with the law. We do not allow our third party service providers to use your information for their own purposes and only permit them to process your information for specified purposes and in accordance with our instructions.

6. Third-party links

The Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Services, we encourage you to read the privacy policy of every website you visit or third party mobile application you may use.

7. Data security

We have put in place appropriate security measures to prevent your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your information to those employees, agents, contractors and other third parties who have a business need-to-know. Our employees, who are directly involved in customer support, technical assistance, software development, and maintenance of our services, may access your information within our Services. This access is necessary to provide you with the assistance you require and to continuously enhance and optimize our Services for your benefit. All parties that have business need-to-know are bound by strict confidentiality agreements and access controls to ensure the security and privacy of your data at all times. We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my information for?

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

9. Handling requests from authorities and other stakeholders

We value your privacy and are committed to protecting your rights and personal information. In this section of the privacy policy, we describe how we handle requests from authorities and other stakeholders.

9.1 Requests from Authorities

We comply with all applicable laws and regulations, including requests from authorities, concerning the protection of personal data. This includes, but is not limited to, requests from law enforcement, the judiciary, and other public authorities. When we receive a request from an authority, we will carefully assess it in accordance with applicable laws and regulations before disclosing information. We may also seek further documentation or legal advice before responding to such requests.

9.2 Requests from Other Stakeholders

We may receive requests for personal information from third parties, including lawyers, rights holders, and other stakeholders. When we receive such requests, we will also carefully evaluate them to ensure compliance with applicable laws and regulations. We may require such stakeholders to provide sufficient documentation and authorization before disclosing personal data.

9.3 Notification to You

If we are obligated to disclose your personal information in accordance with a valid request from authorities or other stakeholders, we will, where legally and practically possible, notify you, unless prohibited by law or a court order. We will also limit the disclosure of information to what is necessary to fulfill the request.We take privacy seriously and do our best to protect your information in compliance with applicable laws and regulations. If you have any questions or concerns regarding our handling of requests from authorities or other stakeholders, please contact us using the contact information provided on our website